bg344 Privacy Policy —
Your Data, Our Responsibility
This document fully explains how your personal information is collected, stored, and kept secure on the bg344 platform.
Your privacy at bg344 is one of our highest priorities. We believe that handling each user's personal information with respect is a fundamental responsibility. This Policy will inform you about what information is collected, why it is collected, and how we use it. If you disagree with any part of this Policy, please refrain from using the bg344 platform and contact our support team.
What Information We Collect
We collect various types of information during registration and use of the bg344 platform. The categories of this information are detailed below:
Personal Identity Information
Information you provide when creating an account:
- Full name
- Date of birth (for age verification)
- Email address
- Mobile number
- Username and password
- National ID card or passport details (during KYC process)
Financial Transaction Information
Information collected during deposit and withdrawal processes:
- Mobile banking number (bKash, Nagad, Rocket, Upay)
- Transaction amount and date
- Transaction reference number
- Withdrawal method and account details
- Transaction history
Technical and Device Information
Information automatically collected from your device and browser:
- IP address and location data
- Browser type and version
- Operating system
- Device identification number
- Cookies and session data
- Connection time and date
Gaming Activity Information
Your play history and behavior on the platform:
- Bet amounts and outcomes
- Preferred games and duration
- Bonus usage history
- Session length and frequency
- Responsible gaming limit preferences
Purpose of Information Use
bg344 uses collected information only for legitimate and necessary purposes. We never use your information for unauthorized purposes. There is a clear and fair reason for each use of information:
2.1 Account Management and Verification
We use your identity information to keep your account secure and to provide uninterrupted service. This includes confirming age verification, preventing fraudulent activity, and stopping multiple accounts from being opened. Withdrawal access may be limited until the KYC (Know Your Customer) process is completed.
2.2 Financial Transaction Processing
Financial information is used to securely process deposits and withdrawals through bKash, Nagad, Rocket, and Upay. Information is needed to maintain these limits — a minimum deposit of ৳100 and a minimum withdrawal of ৳800 — and to retain transaction history.
2.3 Customer Service and Communication
We use your email and mobile number to contact you, resolve issues, and send important notifications. bg344's 24/7 live chat support team is ready to resolve your issues quickly.
2.4 Responsible Gaming Monitoring
Your gaming behavior is monitored to identify potentially problematic gaming patterns. Where necessary, we may offer you support and help implement self-set limits (such as deposit limits and session time limits).
2.5 Technical Development and Security
Technical information is analyzed to improve platform performance, ensure cybersecurity, and enhance the user experience. This information is also used to detect suspicious login attempts or unusual activity.
Cookies Policy
The bg344 website uses cookies and similar tracking technologies. Cookies are small text files stored in your browser that help improve your browsing experience.
Essential Cookies
These cookies are essential for the basic functioning of the website. They are necessary to maintain login sessions, ensure security, and keep basic functions running. Disabling these cookies will prevent the website from working properly.
Functionality Cookies
These cookies are used to remember your preferences and settings. They help with language preferences, gaming settings, and delivering a personalized experience. Disabling these cookies will require you to re-configure settings at the start of each session.
Analytics Cookies
These cookies are used to collect information about how the website is used. Which pages are viewed most, where users spend the most time, and which sections have issues — this information is used to improve the service.
Cookie Controls
You can manage cookies at any time through your browser settings. Keep in mind that disabling essential cookies may make it impossible to use bg344's services. Contact us for more details.
Information Sharing with Third Parties
4.1 Service Provider Partners
Necessary information is shared with payment service providers such as bKash, Nagad, Rocket, and Upay to process financial transactions. Game software providers (such as Pragmatic Play, Spribe, JILI, PG Soft) receive only the limited information required for gaming operations. These partners are contractually bound to comply with our privacy standards.
4.2 Legal Obligations
Information may need to be disclosed due to legal obligations pursuant to court orders, lawful requests from law enforcement agencies, or directives from regulatory authorities. In such cases, applicable law is followed and as little information as possible is disclosed.
4.3 Fraud Prevention
Relevant information may be shared with verification agencies to prevent fraudulent activity, money laundering, and terrorist financing. This is essential to protect the interests of all users and to maintain the integrity of the platform.
Data Security Measures
bg344 has adopted industry-standard security measures to keep your information safe. Our main security steps are outlined below:
SSL Encryption
All data transmissions are encrypted using SSL/TLS technology, so third parties cannot read the information.
Firewall Protection
Advanced firewalls and intrusion detection systems keep servers protected from cyberattacks.
Two-Factor Authentication
Two-factor authentication (2FA) is available for account access.
Secure Storage
All data is stored in encrypted databases and backed up regularly.
Your Privacy Rights
As a bg344 user, you have the following rights over your own information. Contact us to exercise these rights.
6.1 Right to Access Information
You may request at any time to know what information we hold about you. We will provide a complete report within a specified timeframe.
6.2 Right to Correct Information
If any of your information is incorrect or incomplete, you may request that it be corrected. This can be done through account settings or by informing our support team directly.
6.3 Right to Delete Information
In certain circumstances you may request the deletion of your personal information. However, this right may be limited where legal obligations, ongoing investigations, or the retention of transaction records apply.
6.4 Right to Opt Out of Marketing Communications
If you do not wish to receive promotional emails or notifications, you may opt out at any time. However, essential notifications related to account security and transactions cannot be turned off.
6.5 Right to Close Your Account
You may request the closure of your bg344 account at any time. Even after account closure, certain information may be retained for a specified period due to legal and regulatory requirements.
Data Retention Period
How long we retain your information depends on the type of information and the purpose:
| Type of Information | Retention Period | Reason |
|---|---|---|
| Account Information | Until account is active + 5 years | Legal obligation |
| Transaction Records | Minimum 7 years | Financial regulations |
| KYC Documents | 5 years after account closure | Identity verification regulations |
| Gaming History | 3 years | Responsible gaming monitoring |
| Cookies and session data | Up to 90 days | Site performance |
Protection of Minors
Our Policy Regarding Those Under 21
bg344 strictly does not provide services to anyone under the age of 21. We verify age at registration and request KYC documents in cases of suspicion. If information reaches us that a user is under 21, we will immediately suspend that account and delete the collected information.
If you believe a minor is using the platform, please let us know via our 24/7 live chat or at [email protected].
Policy Changes and Updates
You Will Be Notified of Changes
bg344 reserves the right to amend this Privacy Policy at any time. For significant changes, we will send a notification to your registered email address and display an announcement on the main page of the website. The "Last Updated" date shown at the top of the Policy always reflects the time of the most recent change.
Continued use of bg344 after an updated Policy is published will be considered acceptance of the new Policy. You are therefore advised to check this page regularly.
Contact Us About Privacy
If you have any questions, concerns, or requests regarding this privacy policy, please contact us using the methods below. Our privacy team will process your request as soon as possible.
To learn more about responsible gaming or for support, please visit our Responsible Gaming Guidelines page.